Sale Terms & Warranty policy
 

 

Terms & Conditions of Sale & Return Policies

Damaged Merchandise

Assembly

Return Merchandise Policy (30-days money back guarantee)

After a return is authorized by our return department
Our low price promise

 

Warranty

Manufacture's Warranty

Items not covered by warranty after the sale

 

Sales

Sales Tax

 

Shipping

International shipping

Shipping Charges

 

 
 Damaged Merchandise

 

  1. In order to ensure the quality of our products, we have carefully checked up each product before shipping to you. Please carefully check up the PACKAGE and PRODUCT before the freight carrier leaves. For bicycles, FORK, DERAILLEUR, and WHEELS are the parts which would be easily damaged in shipping. Please pay more attention in these parts when you receive the bike. Since all products are shipped by the third party (FedEx, UPS, or USPS), we guarantee that all products will be in perfect condition when leaving our warehouse but please understand that we couldn't guarantee scratch-free in shipping. Damaged shipments from handling must be claimed with the freight carrier and noted on the freight bill BEFORE THE FREIGHT CARRIER LEAVES and contact us immediately within 72 hours. If the damage has been noted on the freight bill, we will contact the freight carrier and send the replacement part to you.
     

  2. If any damage is found AFTER the freight carrier leaves and has NOT been noted on the freight bill, the damaged part must be returned for replacement, and the shipping fee is on purchaser's cost. Please email the detail symptoms and pictures of the damaged part to our Sales Dep. (sales.dept@bikebuyers.com) within 72 hours, and we will contact the manufacturer for you and send you the instructions for returning the damaged part. Please do not return Items to us without receiving instructions.

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 Assembly

 

  1. Most of the major parts such as frame, fork, crank, suspension, derailleur, freewheel, and rear wheel have been pre-assembled before shipping but partial assembly and some adjustments of the fenders, fender brackets, saddle, handle bar, hand brakes, gears, and wheels will still be required. The adjustments are required during assembly. The manufacturer's warranty will not replace any part which can be adjusted to make it work properly.

  2. The tension of spokes may may changed during shipping. If wheels are wobbly, truing wheel may be required. The adjustment is considered as a part of assembly and not covered by the warranty.

  3. For the safety reason, the manufacturer and us are not able to provide any assistance with assembly/adjustment or any help with the instruction manual, and the manufacturer and us are not responsible for damages incurred because of improper assembly, adjustment, or installation. Therefore, we recommend you to contact your local bicycle shop for assembly and adjustment assistance. Please note that the manufacturer and us will not cover the labor or any related cost.

  4. Weight limitation:

    • 24'' and 26'' wheel bikes - up to 220 lbs

    • 20'' wheel bikes - up to 130 lbs.

  5. Tire pressure limitation:

    • beach cruisers, BMX, tandem, & mountain bikes - no more than 40 PSI

    • Fixed gear bikes- no more than 90 PSI.

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 Returned Merchandise Policy

 

  1. We have the most straightforward return policy possible: If you don't like any unopened / unused merchandise(s) for any reason, simply return it within 30 days from receiving day. The merchandise(s) must be returned and delivered to our warehouse within 30 days from receiving day. If you don't like any opened / used merchandise(s) for any reason, simply return it within 10 days from receiving day. The merchandise(s) must be returned and delivered to our warehouse within 10 days from receiving day.

  2. All unopened / unused merchandises are non-refundable within 30 days from receiving day.

  3. All opened / used merchandises are non-refundable within 10 days from receiving day.

  4. We do not provide return shipping label or box for any returned merchandise(s). Any shipping and packing expenses incurred while returning the merchandise(s) is on buyer's cost.

  5. Our return policy for bikes does not cover minor scratches found on the frame or any part of the bike.  Every possible effort is made to ship you a defective free bike. Only 2-3 % bikes shipped in the past have been found with any scratches that have occurred during shipping. We have the sole right to accept or reject such claims.

  6. Permission for any return merchandise(s) must be secured from our return department. For questions about returning merchandise please e-mail our Sales Dep. (sales.dept@bikebuyers.com) to submit a request of RMA number.

  7. The returned merchandise(s) must be in like new condition, no scratch, with original packaging and literature. Any damage or missing part will be deducted in the refund. We'll send you a refund, less shipping/handling charges or labor fees. The original shipping and handling fee of the free shipping items will be deduct in the refund.

  8. Any return of merchandise(s) when authorized will incur a re-stocking fee. The percentages of restocking fees are as following:
     

    1. Unopened / unused items purchased at will call center and returned within 10 days from receiving day:
      3% Restocking fee of the original price (No restocking fee if it's paid with cash) but we will charge additional 1% late fee for each day if the item is returned after
      10 days from receiving day.
       

    2. Unopened / unused items purchased online and returned within 10 days from receiving day:
      10% Restocking fee of the original price but we will charge additional 1% late fee for each day if the item is returned after
      10 days.
       

    3. Opened / used items purchased online or at will call center and returned within 10 days from receiving day:
      40% Restocking fee of the original price. We will charge additional 1% late fee for each day if the item is returned after
      10 days.
       

  9. Returned packages without a Return Authorization Number written on the box will be rejected.

  10. We reserve the right to refuse a refund if the merchandise is not in the original / like-new condition or without a receipt.

  11. Changing the payment method after sale is considered as a refund so the standard return policy and restocking fee will be applied.

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 After a return is authorized by our return department

 

  1. Return the item to the address given to you by our RMA department.

  2. Write the RMA number (Return Merchandise Authorization Number) on the box.

  3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via FedEx, UPS, or U.S. Postal Service (U.S.P.S.).

  4. A value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department.

  5. We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 to 21 business days of our receiving your return. Please note that shipping charges are not refundable.

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 Our low price promise

 

Online orders:

    If you find an item at a competitor's web site or printed ad that is priced lower than it is at our web site, we will match the price. Please email our Sales Dept. (
sales.dept@bikebuyers.com) for a customized invoice. If you already made the purchase, no problem. Within 7 days of purchase, email us the link of the item on competitor's web site. We will reimburse the savings to you.***

 

In-store purchases:

 

    If you find an item (located in Southern California) at a competitor's web site or printed ad that is priced lower than it is at our store, show it to our sales rep. at the will call center. We will match the price. If you already made the purchase, no problem. Within 7 days of purchase, bring in your invoice and the competitor's current printed ad, We will reimburse the savings to you.***


   

*** The product must be the identical item and with the same sale terms (including the sales tax and S&H fee) and warranty policy. If a competitor is out of stock of the particular item, we will not match the competitor's price. Items sold on eBay are not included.

 

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 Manufacturer's Warranty

 

  1. The manufacturer's warranty is provided by the manufacturer of each product.

  2. One year against frame failure of bicycles (corrosion is not covered).

  3. Six months against parts failure (corrosion is not covered). The manufacturer will replace any parts fails during warranty period.

  4. Flat tires without physical damages must be reported in 72 hours after the package is delivered in order to be covered by the warranty.

  5. Unless otherwise provided, the sole remedy under the above warranty or any implied warranty is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of the manufacturer. You will be responsible for labor and both way shipping costs associated with warranty replacements.

  6. Known liability insurance arranged by manufacturers.

  7. Limitation of Liability: IN ALL CIRCUMSTANCES META CORP.(BIKEBUYERS.COM) 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. META CORP.(BIKEBUYERS.COM) SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. META CORP.(BIKEBUYERS.COM) SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT META CORP.(BIKEBUYERS.COM) HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

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 Items NOT covered by warranty after the sale

 

  1. Labor for assembly or any adjustments.

  2. Any scratches or dents to wheel, fenders, fork, frame or any part.

  3. Any scratches or dents to wheel, fenders, fork, or frame attributable to shipping damage.

  4. Chipped paint.

  5. Any damage to the threads of pedals, cranks, stem, seat, seat post clamp, and wheel axle.

  6. Water damage.

  7. Flat tires/inner tubes with physical damages.

  8. Missing nuts or bolts unless it's reported in 72 hours after the package is delivered.

  9. Gear, brake, and wheel adjustment. Adjustment is considered as a part of assembly.

  10. Wheel/rim alignment. The tension of spokes may be changed during shipping but it's normal.

  11. Any alteration made or aftermarket part installed on bike by customer.

  12. Wear and tear to bike, tire, brake, grip, and saddle.

  13. Damage as a result of any bike accident.

  14. Corrosion on the frame and components made of steel or aluminum alloy.

  15. The manufacturer does not warranty the physical damages from use, misuse, crashing, racing, jumping, stunt riding, improper maintenance, neglect etc.

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 Sales Tax

 

  1. The total amount will include the 9.0% sales tax for mail orders shipped to California if the "No Sales Tax" promotion is available.

  2. We charge the 9.0% sales tax for all in-store purchases and mail orders shipped to California.

  3. The sales tax rate is subject to change at any time.

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 International shipping

 

Please click here for more details.

 

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 Shipping Charges

 

  1. We only accept credit card through PayPal or Postal Money Order only.

  2. Each bicycle will be shipped within 2 working days via FedEx Ground or UPS Ground (depends on different models) at a flat rate upon receipt of certified funds. The $10.00 handling fee is included. The shipping cost listed is for the contiguous 48 United States only and is NOT refundable. Normally, it would take approx. 2~5 business days of delivery.

  3. We only ship to the address which can be confirmed by your credit card company. If the shipping address is different from the billing address, you may send us a Postal Money Order instead of paying us through PayPal.

  4. We do not ship parts and accessories to APO, FPO, P.O. BOX or non US address.

  5. We do not ship bikes to APO, FPO, P.O. BOX

  6. No combined shipping.

  7. If you ordered two or more items, you may receive them in multiple boxes on different days.

  8. Tracking numbers will be sent by the shipping UPS or FEDEX.

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beachcruiser-classic.htm - Bikebuyers is Southern California bicycles and tandem bikes wholesaler, providing the very best in quality and affordable beach cruisers, cruiser bikes and beach bikes. We also offer mountain bikes, BMX bikes and tandem bikes made by Firmstrong, Greenline and Micargi. beachcruiser-classic.htm covers U.S.A and Canada and offers beach bicycles, beach cruiser, beach cruiser bicycles, beach bikes, beach cruiser bikes, cruiser bicycles, tandem bikes and cruiser bikes from its wholesale shop.